My brother was having a problem using MSN Radio Plus on his laptop. Here’s the reply he got from their support team:
From: MSN Entertainment Premium Radio Support
Sent: Wednesday, April 14, 2004 7:40 PM
Subject: RE:Premium: I have a problem playing music.Hello,
Thank you for contacting MSN Radio Plus support.
I understand your concern that you wish to run Virus software and use other MSN services while listening to radio plus.
I would like to inform you that there is no other alternative other than disabling the virus software while listening to Radio Plus. If you are using Pop-up ad blocking software or Virus protection software, I would suggest you to kindly disable it. Also please ensure that it is enabled once you finish listening to the stations, if you do not wish to have it disabled. We appreciate your interest and are taking your feedback into consideration. We forwarded your suggestion to the product team that carefully reviews these suggestions and considers them for future releases.
We appreciate the opportunity of providing you assistance. If you need clarifications or have other concerns, please write us back and we would be glad to assist you further.
Have a nice day
Regards,
MSN Radio Plus Technical Support
While you’re at it, could you share your hard drive and publish the password for us? Our spyware development team is having a difficult time reading all your files. Thanks.
What the heck kind of a response is that?!? How about, “we know there’s a problem and we’re trying to fix it”? Or even a “sorry”. M$ has issues.
OMG. So typical, and yet I still laughed so loudly that the kids were petrified. Can someone explain how on earth they gained such a market share without brainwashing?? I didn’t think so.